Tell us about yourself.
I am Grace Ksozi from Uganda.
What brought you to India?
I had some issues in the throat. The doctor in Uganda told me that I would need surgery in the throat. However, due to limited resources there, I decided to visit India to get the surgery done by the best hands.
How did the decided the place of the treatment and chose the hospital?
While I was browsing the internet to look out for the best ENT specialists in India, the cost involved and other aspects; I came across the website of Vaidam Health and came to know that they facilitate international patients for treatment in India. I posted my query on their website and received a call back shortly by one of their case managers. The case manager took my reports and shared it with some of the topmost ENT hospitals in India to get the best opinions and associated quotes. She also provided me with some doctor profiles to help me select one of them for my treatment. She also discussed with me several other details like cost, place of accommodation, airport pickup, etc.
How was your process of visa application?
I decided to come to the Medanta Hospital, Gurgaon by considering all the aspects of my treatment. After reading the profile of Dr. KK Handa, I wanted to have my treatment by him. The entire process was assisted by the Vaidam team. Everything from getting the Visa Invitation Letter from the hospital and the visa application was done by the team. I provided them with the required information and the documents and received the visa within 2-3 days on my email. The entire process was very smooth.
Describe your experience at the hospital.
My appointment was scheduled with the doctor after I reached India. During the appointment, the doctor listened to me very patiently while I explained my medical history to him from the beginning. He conducted a physical examination and also ordered a few more investigations. After the reports came back, the doctor confirmed that I would need “Micro Laryngeal Surgery”. Soon the surgery was performed on a scheduled date. Before my discharge, the team at the hospital made sure that I was recovering well.
How was your overall experience of your entire visit to India?
I had a great and pleasant experience in India. All my queries were answered well. The doctor dealt very patiently.