Tell Us About Yourself
I am Mercy Tsitsi from Zimbabwe.
What brought you to India?
I had been going through excruciating back pain for a long time. Lately, the pain progressed to the extent that I could not walk. I needed an immediate and permanent solution. Due to limited resources for spine surgeries in Zimbabwe, I wanted to come to visit India to better treatment.
How did you choose the hospital for your checkup?
When I was searching for the best spine surgeons in India, I found out about Vaidam on Internet. I posted a query on their website and received a call back from one of their case managers. She helped me with the list of topmost doctors and their profiles. The case manager also got me hospital opinions and associated quotes.
How was your visit to India arranged?
Finally, I decided to visit Artemis Hospital, Gurgaon. The Visa Invitation Letter was arranged by the team from the hospital. The visa application process was also done by the Vaidam team. I only had to give my information. Other than this, the accommodation was also arranged by the team as per my preferences. Our pickup and drop off from the airport was also arranged by team members. They facilitated my trip very smoothly.
What was your experience at the hospital?
After I arrived in India, I was picked up from the airport and my appointment was scheduled with Dr. SK Rajan. He took a detailed medical history and heard me patiently. He also conducted the physical examination and advised further investigations. After the reports came back, the doctor revealed that I would need spine surgery. The surgery finally took place on a scheduled date. I stayed in the hospital for a few days. Now, I have been recovering well.
Tell us about your overall experience of the visit.
Everything throughout my visit to India was pleasant. I did not have to worry about anything. The operations team executive from Vaidam was always there for anything I needed. They took care of everything from my pickup, accommodation, billing, etc.